How to use the WATER CLAW Products

 

 

How the WATER CLAW Enhances Your Current Extraction Capabilities

         

Specially designed bottom plate maximizes suction and water channeling into vacuum chamber.  The extraction plate grid and vacuum manifold have been scientifically designed to multiply and enhance your sub-surface flood lifting capabilities in the same way a pulley system multiplies and increases weight lifting ability.

 

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How Fast Are the WATER CLAW Flood Extractors?

Typical Sub-Surface extraction speed per tool size:

Deluxe Large 12 x 21 1200 square feet per hour
Deluxe Medium 10 x 17 800 square feet per hour
Deluxe Small 8 x 14 500 square feet per hour
Econo Small 8 x 14 500 square feet per hour

Actual times will vary based on vacuum power and carpet style.

 

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What NOT To Do With the WATER CLAW:

Factors that cause the WATER CLAW to suck air through the dryer face fibers.

  • DO NOT extract water from face fibers before using the WATER CLAW.

  • DO NOT overlap placement of the tool.

  • DO NOT over-extract per tool placement. The WATER CLAW when placed on saturated carpet and pad will draw water from several inches to several feet beyond itself, making your next placement of the WATER CLAW less effective in the surrounding area.

Sub-surface extraction offers little or no advantage in water extraction where there is no pad/underlay under the carpet.

Sub-Surface extraction alone will not dry out a flooded carpet, pad and structure. The professional flood restoration technician must follow up with the proper use of air movers, dehumidifiers etc.

 

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Choosing the Right Size WATER CLAW

Use the following formula to determine the 
optimum tool size for each job. 

Carpet Style + Vacuum Power = Tool Size

It is recommended when using a truckmount that the operator have at least two sizes of WATER CLAW (small and medium). This will provide the operator with the flexibility to effectively perform sub-surface extraction in a variety of conditions. Adding the large size tool,  where appropriate, will maximize extraction speed by 50% over the medium size tool.

Truckmount size vacuum systems use Deluxe models ONLY.  Deluxe Models (small and sometimes medium) can also be used with portable extractors.


A Tool Size for Any Job: 

  • Econo Small (8"x14"):  Use with portable extractors only. 
  • Deluxe Small (8"x14"):  Fastest tool size for use on the heaviest ounce carpets. Also ideal for tight areas. Preferred tool size for large spotting jobs, including urine decontamination. 
  • Deluxe Medium (10"x17"):  For use on the widest range of carpet styles. Best all-round flood tool size.  (50% larger than the small size tool.) 
  • Deluxe Large (12"x21"):  Fastest flood extraction when used with appropriate vacuum power and carpet style. Also the preferred size for quickly evacuating black water from any carpet style prior to tear-out and removal of un-salvageable carpet and pad. (50% larger than the medium size tool.) 

 

Other variables in sub-surface extraction performance are:

  • Extra Extraction time per placement without over-extracting.
       (See What Not To Do)

  • Enhanced seal between tool and carpet 
       (by adding pressure,  weight or using a smaller sized tool)

  • Multiple passes over the same area from different directions
       (See Criss Cross Method)

 

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How To Use the WATER CLAW Sub-Surface Flood Extractor

Speed and Efficiency will greatly increase as the operator perfects his or her rhythm in moving the WATER CLAW across the carpet.

This process is surprisingly fast and easy.

  • To initiate flood extraction where carpet is floating on standing water, place tool in the middle of room to draw down standing water only to face fiber level. (At this point DO NOT allow the tool to extract water from pad or face fibers.)

  • Water migration in pad during the succeeding Sub-Surface extraction process is essentially stopped when source water (standing water) is drawn away as described above.

  • Now begin the Sub-Surface extraction process in one corner. Remember to always check pad after the first few placements to confirm extraction results and adjust to appropriate tool size as needed.  (See Choosing the right size WATER CLAW. )

  • Once the proper tool size is determined, sub-surface extraction will typically be accomplished in the first 3 to 5 seconds as the initial rush of water passes through the tool; any additional extraction time or a second pass (see Criss-Cross Method ) can be determined by the operator.

  • To reposition tool follow the diagrams below. Do not overlap, as this will cause the overlapped portion of the tool to suck air.

After the Sub-Surface extraction process has been performed, a small amount of water can sometimes be left on the face fibers. If so, the operator can more quickly and efficiently extract this moisture (after the Sub-Surface extraction process has been performed) with a typical wand to further reduce drying time.

 

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Criss-Cross Method

After inspecting pad following a single pass of sub-surface extraction, sometimes a second pass is required. If so, the following process is recommended.

   

After a few passes of sub-surface extraction, inspect the pad. If a second pass is required, proceed in the following manner. 

  1. First, finish extraction of the room in one direction (i.e. north and south as illustrated in diagram A). 

  2. Next go to the original starting point and proceed cross-ways of the original path (i.e. east and west, as illustrated in diagram B).

This is called the criss-cross method and is much more effective than a second pass in the same direction or leaving in position each placement of the tool for long periods of time.

 

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Flood Waters in Pad Only

If water is present in the pad only, the WATER CLAW can be used in one of three ways:

  • Pull the carpet back and extract the pad directly.

  • Saturate the face fibers with a hose or buckets of water; this will raise the water level up through the face fibers to better facilitate Sub-Surface extraction.

  • Water can be drawn out of the pad through a dry carpet with proper tool size and vacuum power. The operator can confirm this by testing a small area before proceeding.

 

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Important Notice on Follow-Up Drying Procedures After Sub-Surface Extraction

SUB-SURFACE FLOOD EXTRACTION ALONE DOES NOT DRY CARPET, PAD AND STRUCTURE. WATER CLAW SUB-SURFACE FLOOD EXTRACTORS ARE FOR PROFESSIONAL USE ONLY. SPECIAL TRAINING IN FLOOD DAMAGE REPAIR IS REQUIRED IN THE USE OF AIR MOVERS, DEHUMIDIFIERS, TEST INSTRUMENTS, ETC. INFORMATION ON RECOMMENDED DRYING SCHOOLS AND FLOOD RESTORATION INSTRUCTORS IS INCLUDED IN THE SHIPPING BOX OR CAN BE FOUND ON THIS WEBSITE'S EDUCATION PAGE

 

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How to use the WATER CLAW Sub-Surface Spot Lifter

The WATER CLAW Sub-Surface Spot Lifter works on the same principle as our flood tools, but can perform Sub-Surface spot removal with any wet vacuum source, including a truck mount, portable, or wet dry mini-extractor. Standard hose adapter accepts 2 and 1-1/2 hose cuffs.

The basic rule of Sub-Surface spot removal is: any contaminants in carpet and/or pad that can be suspended in a liquid can be extracted out with the WATER CLAW.

Whatever amount of water is introduced to the carpet and pad after limited dwell time can be quickly drawn back out again with the WATER CLAW and typically dry out completely overnight.

Be sure the area under the spot lifter is saturated through both carpet and pad.  The tool can be picked up and repositioned, or slowly dragged across the saturated area. 

The WATER CLAW Sub-Surface Spot Lifter literally flushes contaminants from carpet face fibers, backing and pad. Amazing results can be achieved on a variety of spotting problems when combined with the professional technician s knowledge of spotting solutions, for example:

  • Soda pop: saturate with hot water then apply the CLAW.

  • Oils: saturate with a dilution of your favorite degreasing cleaner, WATER CLAW. Then saturate with a rinsing agent to remove cleaner residue and WATER CLAW the area again.

  • Soap residue: saturate with a mixture of cold water and defoamer, then WATER CLAW it.

  • Pet urine: saturate with your favorite urine liquefier. Allow a small amount of dwell time, followed by the Claw. (Repeat this step as needed.) Then saturate with your favorite urine deodorizer for your final flush and Clawing. (Some single chemicals perform well for both purposes).

  • Wicking problems: wicking problems of all kinds can be flushed out with the proper spotting dilutions or even straight water, as determined by the technician.

Diagram shows the hand-held WATER CLAW Spot Lifter.  
For large areas, consider using the small-size flood extractor.

It is recommended that the technician first explain to the customer the procedure used for Sub-Surface spot removal to avoid alarming the customer during the saturation process. We also suggest that you invite the customer to watch through the clear-top plate the Sub-Surface extraction process being performed. This will greatly impress customers of your expertise & professionalism.

Advanced spot removal training is available to help you tackle the tough spotting problems using the WATER CLAW.

 

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What to Charge for WATER CLAW Services

Sub-surface extraction has the potential to be the most profitable service a professional carpet cleaner can provide. And it will be the most dramatically impressive service your customer can watch you perform.

Flood Extraction

As yet there is no industry-wide standard for pricing of sub-surface extraction because of the newness of the process and broad variables from job to job. However, as of January, 2002, one estimated national average is $0.47 per square foot. Rates will vary according to:

Total square footage and the degree of difficulty in extracting different grades of carpet and pad. (Both factors will impact your most valuable resource - time, so charge accordingly.)

Any revenues lost for not charging for tearing up and replacing pad and/or carpet should be recaptured in rental fees on additional air movers and dehumidifiers plus extra charges for sub-surface extraction. By attending one of the recommended advanced drying classes you will learn new methods of utilizing your equipment; virtually eliminating the need to pull carpet and pad, float the carpet or move out furniture, as well as reducing man hours spent on the job, and ultimately drying the complete structure, including carpet and pad, in three days or less.  Learning these new drying methods will contribute to maintaining or increasing your profit margins and make your job easier.

 

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Spot Removal

Charges for sub-surface spot removal vary widely for a variety of reasons.

One small spot may require a minimum service charge of $35.00 to $65.00 or more. But if you are already set up on a job, you might charge $5.00 to $20.00 for the same small problem spot. At other times you may choose to perform a complimentary service. For small areas the hand-held Spot Lifter works ideally.  

For larger areas such as extensive urine decontamination, you can reduce your time and expense by using the small size stand-on Flood Extractor.  Charges can be adjusted according to your time and expenses.

 

Urine and Odor Decontamination

When performing urine decontamination for odors, charges should be significantly less than the total cost of tear up and replacement of pad and treatment of carpet and floor. Thus saving your customer money while still solving their problem, and making you the hero they will tell their friends about.

The most successful technicians will also provide their customers with a guarantee of complete odor elimination explaining that in some cases, urine contamination can be so extreme that replacement of carpet, pad, and tack strip, as well as treatment of walls and floor are necessary. In these cases the technician will credit the customer the cost of the first process to this second or next level of service, or simply provide the customer a full refund. However when the WATER CLAW is used properly with the right or best chemicals, failure of the WATER CLAW process will be rare. It won t take long before your expertise and confidence in sub-surface extraction increases as will your over-all profits.

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